NICE Ltd. [NASDAQ: NICE] has disclosed that it has decided to expand its global reach. For this purpose, NICE has chosen Bell which is Canada’s largest communications company. After joining forces with Bell, NICE will be able to expand access to NICE CXone for Contact Center as a Service (CCaaS) in Canada.
CXone is the world’s most inclusive omnichannel offering in the CCaaS market. It will offer the industry-leading contact center platform combined with Bell’s ultra-fast speed and low latency network to Bell customers that contact centers want for highly flexible, digital-first customer experiences.
Furthermore, NICE and Bell joined their force to offer Canadian businesses a sophisticated contact center solution with CXone, the leader in CCaaS, and Bell’s sophisticated high-speed network with built-in security and redundancy. Bell cooperates with organizations of all sizes to build solutions that work for their business, from solution design and technology integration to 24/7 bilingual support.
Now with CXone, Bell can assist these organizations to deploy a digital-first omnichannel strategy so that they can stay linked with their customers anywhere, anytime, and on any device. Bell is providing customers the most inclusive and flexible platform created to offer the best in customer service by collaborating with NICE CXone.
Additionally, NICE disclosed that it will continue to invest in innovation to assist customers to deliver exceptional customer experiences. With more than 2,300 R&D staff, NICE owns more than 400 patents. NICE believed that the partnership of CXone with Canada’s largest network and contact center business services offers a trustworthy, mountable, and ground-breaking solution to businesses that want to guarantee every customer experience is a positive one.