Coinbase Cryptocurrency exchange has disclosed that now its customer support team now become a team of more than 3000 people. The increase in the team is because the cryptocurrency exchange is planning to improve its customer support capabilities. In the previous years, the support team of a cryptocurrency exchange has not received the deserved reputation.
Earlier, this year when Coinbase has decided to go public the complaints of Coinbase customers has floated all over the media. It has been disclosed that since January, the customer contact rate of Cryptocurrency exchange has declined 70%. This figure highlighted that customer seeks little help from the cryptocurrency exchange.
Furthermore, the verified user base of Coinbase has increased from 43 million to 56 million users since January. In the meantime, the firm has also started the search for a new support team. The current support team of the cryptocurrency exchange is five times greater than it was in January. The increased customer team will aid Coinbase support have a reach on different social media platforms.
Additionally, the firm also gearing up to enhance its service by launching live customer support via online chat and phone. One of the areas where Coinbase intends to provide live support via phone is for customers who are having issues with the security of their accounts. For example, users who have had their login credentials stolen.